Done-for-you retention for e‑commerce and subscription brands
We turn your first-time buyers into lifelong customers.
Retentioned builds and manages your entire retention system so your customers keep coming back and your revenue stops depending on paid ads.
Your retention, fully handled.
Email and SMS flows that bring customers back on autopilot
A retention strategy built around your brand and your customers
Klaviyo, SMS, and loyalty all working together as one system
The problem
Getting a new customer is now more expensive. Your retention systems haven't kept up.
Most e-commerce brands are still focused entirely on getting new customers. Meanwhile, 30–50% of their revenue potential is sitting in repeat purchases, referrals, and loyalty.
What this looks like
Email and SMS are handled off the side of someone's desk
Flows were set up once and never touched again
Campaigns are sporadic and don't speak to what customers actually bought
No clear view of which customers are worth keeping
You feel dependent on paid ads to hit your monthly targets
The alternative
A retention engine built to grow revenue you already earned.
Flows and campaigns mapped to your customer lifecycle
Consistent testing and optimization, not set-it-and-forget-it
Clear reporting that ties retention work directly to revenue
A partner that thinks about long-term customer value the way you do
What we do
We manage your email, SMS, and retention programs end to end.
We handle your entire retention system. Strategy, execution, creative, and reporting, all done for you.
EMAIL MARKETING
Your most valuable retention channel, fully managed.
Welcome and onboarding flows that set the tone from day one
Abandoned cart and browse flows that recover lost revenue
Monthly campaign calendar planned, written, and sent for you
SMS MARKETING
The shortest path back to a repeat purchase.
SMS flows set up and managed from start to finish
List growth and segmentation handled so the right people get the right message
Coordinated with your email strategy so nothing overlaps or conflicts
RETENTION SYSTEMS
The programs that keep customers coming back.
Loyalty and referral programs built to reward repeat buyers
Subscription strategies that turn one-time purchases into recurring revenue
Repeat purchase flows designed to shorten the time between orders
How we work
A simple 4‑step path from audit to predictable retention revenue.
Every engagement starts with a free retention audit. Worst case, you walk away with a clear list of opportunities. Best case, we help you capture them.
01. Audit
We review your ESP, SMS, flows, campaigns, and overall retention setup during a live 30-minute call.
02. Roadmap
You get a prioritized plan with clear next steps and the expected impact of each one.
03. Build
We implement flows, campaigns, segmentation, and tracking inside your existing tools.
04. Optimize
We run ongoing tests, refine segments and creative, and report weekly on revenue and growth.
Outcomes
What working with Retentioned feels like.
You stop guessing and start seeing clear, compounding gains from the customers you already paid to acquire.
Higher LTV per customer
Keep customers coming back for their second, third, and fourth order.
More predictable revenue
Turn unpredictable revenue into something stable and repeatable.
Lower reliance on ads
Rely less on paid ads by building revenue channels you actually own.
Clarity on what’s working
Clean reporting on LTV, repeat rate, and retention revenue. No fluff metrics.
Book your free retention audit
Share a few details. We’ll do the homework before we talk.
Tell us about your brand and we'll do the heavy lifting. You'll get a clear, honest breakdown of what's working, what isn't, and what's worth fixing.
You walk away with a clear picture of where your revenue is leaking.
We come prepared. You get a real conversation, not a sales script.
You get the audit notes and full roadmap after the call.
Retention Audit Form
Complete the form and you’ll get a link to book a time that works for you.
We only use this information to prepare for your audit. No spam. No list‑bombing.
Questions
FAQs about working with us.
What exactly does Retentioned do?
We help e-commerce and subscription brands retain more customers and grow profitably through data-backed retention strategy, email and SMS marketing, and loyalty-building systems. Our work reduces churn, boosts LTV, and makes your customers come back again and again.
How are you different from a typical email marketing agency?
Most agencies focus on sending pretty emails. We focus on retention outcomes: improving LTV, reducing churn, and maximizing your customer journey. This means smarter segmentation, high-converting flows, post-purchase education, reactivation triggers, loyalty systems, and more.
What platforms do you work with?
We work exclusively with Klaviyo for both email and SMS marketing. This focus allows us to go deeper on strategy, move faster, and drive better results without spreading across multiple tools.
What if I already have flows or campaigns running?
We will audit your existing flows and campaigns, identify weak points, and rebuild or improve what’s underperforming. Most brands come to us with something already in place, but it’s rarely optimized for today’s retention standards.
What kind of results can I expect?
Within the first 30 to 60 days, most brands see an increase in repeat purchase rate, revenue from flows and campaigns, higher engagement across email and SMS, and a stronger overall customer experience.
How do I get started?
You begin by booking a free retention audit. During this audit, we review your current Klaviyo setup, evaluate your retention processes, and identify where you are losing customers or leaving revenue on the table. After the audit, if it makes sense and the fit is right, you have the option to move directly into the 30-day free trial, where we begin building and optimizing your flows and campaigns.
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