Because loyalty isn’t luck. It’s strategy.
Retention is the new acquisition.
We make it your unfair advantage.
30 day
free trial on us
5-10%
retention rate improvement
100% focus
on e-commerce brands
A Bit About Us:
At Retentioned, we believe that the true growth engine of e-commerce businesses isn't just acquiring new customers, it's keeping the ones you already have.
Who We Are
We’re retention specialists dedicated to turning casual buyers into loyal, lifelong customers. Our expertise lies in customer experience, personalization, and subscriber psychology.
Our Philosophy
We build relationships, not just marketing campaigns. Customers aren’t data points, they’re people seeking genuine connections and meaningful interactions.
Why Retention Matters
Constantly chasing new buyers isn’t sustainable. True success comes from giving your customers ongoing reasons to stay, boosting profitability and advocacy.
Our Services
Email & SMS Lifecycle Management
Design and manage personalized lifecycle flows and campaigns that boost engagement and retention.
Loyalty Program Strategy
Create reward systems that increase repeat purchases and deepen brand loyalty.
Onboarding Optimization
Fix your first impressions by optimizing welcome flows and early engagement to reduce churn.
Retention Strategy Ownership
Audit churn, map journeys, and build quarterly roadmaps to drive long-term customer growth.
Upsell & Cross-Sell Strategy
Deploy timely, personalized offers that increase LTV without hurting the customer experience.
Feedback & Churn Insights
Uncover why customers leave and turn feedback into retention wins.
Referral Program Strategy
Build referral loops that turn happy customers into your best marketers.
Retention Reporting & Forecasting
Track performance and forecast growth with clear, actionable steps and retention analytics.
Our System
01
Diagnose
Action: Pinpoint root causes of churn.
Goal: Uncover retention gaps.
02
Design
Action: Build retention strategy.
Goal: Improve experience.
03
Deploy
Action: Launch lifecycle systems.
Goal: Drive engagement.
04
Optimize
Action: Refine using data.
Goal: Maximize customer LTV.
Our Process
1. Onboard
We dive deep into your business and customer data to tailor our retention focus.
2. Strategize
We design a lifecycle-based plan to reduce churn, increase LTV, and build loyalty.
3. Scale
We execute, optimize, and expand systems that drive ongoing growth and engagement.
Ready To Improve Retention?
Done For You (DFY)
For e-commerce brands ready to fully outsource retention strategy, execution, and optimization to proven experts.
How It Works
End-to-end execution, strategy, copy, and automation
Campaigns fully managed by our expert team
Custom-built to match your brand and goals
Hands-on involvement from your team
Skill-building for internal marketing staff
Done With You (DWY)
For teams seeking strategic guidance, systems, and support while keeping execution in-house and under their control.
How It Works
Strategic collaboration with guided execution
Access to high-converting retention playbooks
Campaign customization with your feedback
Training to grow your team’s skill set
Time freedom to focus elsewhere
