Meet the retention partners for brands

that hate losing good customers.

Retention is the new acquisition.

We make it your unfair advantage.

30 day

free trial on us

5-10%

retention rate improvement

100% focus

on e-commerce brands

A Bit About Us:

At Retentioned, we believe that the true growth engine of e-commerce businesses isn't just acquiring new customers, it's keeping the ones you already have.

Who We Are

We’re retention specialists dedicated to turning casual buyers into loyal, lifelong customers. Our expertise lies in customer experience, personalization, and subscriber psychology.

Our Philosophy

We build relationships, not just marketing campaigns. Customers aren’t data points, they’re people seeking genuine connections and meaningful interactions.

Why Retention Matters

Constantly chasing new buyers isn’t sustainable. True success comes from giving your customers ongoing reasons to stay, boosting profitability and advocacy.

Our Services

Email & SMS Lifecycle Management

Design and manage personalized lifecycle flows and campaigns that boost engagement and retention.

Loyalty Program Strategy

Create reward systems that increase repeat purchases and deepen brand loyalty.

Onboarding Optimization

Fix your first impressions by optimizing welcome flows and early engagement to reduce churn.

Retention Strategy Ownership

Audit churn, map journeys, and build quarterly roadmaps to drive long-term customer growth.

Upsell & Cross-Sell Strategy

Deploy timely, personalized offers that increase LTV without hurting the customer experience.

Feedback & Churn Insights

Uncover why customers leave and turn feedback into retention wins.

Referral Program Strategy

Build referral loops that turn happy customers into your best marketers.

Retention Reporting & Forecasting

Track performance and forecast growth with clear, actionable steps and retention analytics.

Our System

01

Diagnose

Action: Pinpoint root causes of churn.

Goal: Uncover retention gaps.

02

Design

Action: Build retention strategy.

Goal: Improve experience.

03

Deploy

Action: Launch lifecycle systems.

Goal: Drive engagement.

04

Optimize

Action: Refine using data.

Goal: Maximize customer LTV.

Our Process

1. Onboard

We dive deep into your business and customer data to tailor our retention focus.

2. Strategize

We design a lifecycle-based plan to reduce churn, increase LTV, and build loyalty.

3. Scale

We execute, optimize, and expand systems that drive ongoing growth and engagement.

Ready To Improve Retention?

Done For You (DFY)

For e-commerce brands ready to fully outsource retention strategy, execution, and optimization to proven experts.

How It Works

End-to-end execution, strategy, copy, and automation

Campaigns fully managed by our expert team

Custom-built to match your brand and goals

Hands-on involvement from your team

Skill-building for internal marketing staff

Done With You (DWY)

For teams seeking strategic guidance, systems, and support while keeping execution in-house and under their control.

How It Works

Strategic collaboration with guided execution

Access to high-converting retention playbooks

Campaign customization with your feedback

Training to grow your team’s skill set

Time freedom to focus elsewhere

© 2025 retentioned.