Turn First-Time Buyers Into

Lifelong Customers.

Retention is the new acquisition. We turn it into your unfair advantage.

Get a free retention audit and learn exactly how to bring customers back more often.

A Bit About Us:

At Retentioned, we believe that the true growth engine of e-commerce businesses isn't just acquiring new customers, it's keeping the ones you already have.

Who We Are

We’re retention specialists dedicated to turning casual buyers into loyal, lifelong customers. Our expertise lies in customer experience, personalization, and subscriber psychology.

Our Philosophy

We build relationships, not just marketing campaigns. Customers aren’t data points, they’re people seeking genuine connections and meaningful interactions.

Why Retention Matters

Constantly chasing new buyers isn’t sustainable. True success comes from giving your customers ongoing reasons to stay, boosting profitability and advocacy.

Our Services

Email Marketing

Craft high-performing automated flows and campaigns that deepen engagement and grow lifetime value.

Loyalty & Rewards Programs

Design loyalty programs that drive repeat purchases, reward key behaviours, and turn customers into brand advocates.

Repeat Purchase Optimization

Create tailored strategies that drive second purchases faster and turn one-time buyers into loyal repeat customers.

SMS Marketing

Deliver timely, personalized SMS messages that boost conversions and keep your brand top-of-mind.

Our System

01

Diagnose

Action: Pinpoint causes of churn.

Goal: Uncover retention gaps.

02

Design

Action: Build retention strategy.

Goal: Improve experience.

03

Deploy

Action: Launch lifecycle systems.

Goal: Drive engagement.

04

Optimize

Action: Refine using data.

Goal: Maximize customer LTV.

Our Process

1. Onboard

We dive deep into your business and customer data to tailor our retention focus.

2. Strategize

We design a lifecycle-based plan to reduce churn, increase LTV, and build loyalty.

3. Scale

We execute, optimize, and expand systems that drive growth and engagement.

Ready To Improve Retention?

Done For You (DFY)

For e-commerce brands ready to fully outsource retention strategy, execution, and optimization to proven experts.

How It Works

End-to-end execution, strategy, copy, and automation

Campaigns fully managed by our expert team

Custom-built to match your brand and goals

Hands-on involvement from your team

Skill-building for internal marketing staff

Done With You (DWY)

For teams seeking strategic guidance, systems, and support while keeping execution in-house and under their control.

How It Works

Strategic collaboration with guided execution

Access to high-converting retention playbooks

Campaign customization with your feedback

Training to grow your team’s skill set

Time freedom to focus elsewhere

FAQs

What exactly does Retentioned do?

We help e-commerce and subscription brands retain more customers and grow profitably through data-backed retention strategy, email and SMS marketing, and loyalty-building systems. Our work reduces churn, boosts LTV, and makes your customers come back again and again.

How are you different from a typical email marketing agency?

Most agencies focus on sending pretty emails. We focus on retention outcomes: improving LTV, reducing churn, and maximizing your customer journey. This means smarter segmentation, high-converting flows, post-purchase education, reactivation triggers, loyalty systems, and more.

What platforms do you work with?

We work exclusively with Klaviyo for both email and SMS marketing. This focus allows us to go deeper on strategy, move faster, and drive better results without spreading across multiple tools.

What if I already have flows or campaigns running?

We will audit your existing flows and campaigns, identify weak points, and rebuild or improve what’s underperforming. Most brands come to us with something already in place, but it’s rarely optimized for today’s retention standards.

What kind of results can I expect?

Within the first 30 to 60 days, most brands see an increase in repeat purchase rate, revenue from flows and campaigns, higher engagement across email and SMS, and a stronger overall customer experience.

How do I get started?

You begin by booking a free retention audit. During this audit, we review your current Klaviyo setup, evaluate your retention processes, and identify where you are losing customers or leaving revenue on the table. After the audit, if it makes sense and the fit is right, you have the option to move directly into the 30-day free trial, where we begin building and optimizing your flows and campaigns.

© 2025 Retentioned.