Turn First-Time Buyers Into Lifelong Customers.
Retention is the new acquisition.
We make it your unfair advantage.
30 day
Free trial so you can stop churn before it even starts
5–10%
Retention rate improvement seen within the first 90 days
100+
Email campaigns launched to grow customer loyalty
A Bit About Us:
At Retentioned, we believe that the true growth engine of e-commerce businesses isn't just acquiring new customers, it's keeping the ones you already have.
Who We Are
We’re retention specialists dedicated to turning casual buyers into loyal, lifelong customers. Our expertise lies in customer experience, personalization, and subscriber psychology.
Our Philosophy
We build relationships, not just marketing campaigns. Customers aren’t data points, they’re people seeking genuine connections and meaningful interactions.
Why Retention Matters
Constantly chasing new buyers isn’t sustainable. True success comes from giving your customers ongoing reasons to stay, boosting profitability and advocacy.
Our Services
Email Marketing
Craft high-performing automated flows and campaigns that deepen engagement and grow lifetime value.
Loyalty & Rewards Programs
Design loyalty programs that drive repeat purchases, reward key behaviours, and turn customers into brand advocates.
Repeat Purchase Optimization
Create tailored strategies that drive second purchases faster and turn one-time buyers into loyal repeat customers.
SMS Marketing
Deliver timely, personalized SMS messages that boost conversions and keep your brand top-of-mind.
Our System
01
Diagnose
Action: Pinpoint root causes of churn.
Goal: Uncover retention gaps.
02
Design
Action: Build retention strategy.
Goal: Improve experience.
03
Deploy
Action: Launch lifecycle systems.
Goal: Drive engagement.
04
Optimize
Action: Refine using data.
Goal: Maximize customer LTV.
Our Process
1. Onboard
We dive deep into your business and customer data to tailor our retention focus.
2. Strategize
We design a lifecycle-based plan to reduce churn, increase LTV, and build loyalty.
3. Scale
We execute, optimize, and expand systems that drive ongoing growth and engagement.
Ready To Improve Retention?
Done For You (DFY)
For e-commerce brands ready to fully outsource retention strategy, execution, and optimization to proven experts.
How It Works
End-to-end execution, strategy, copy, and automation
Campaigns fully managed by our expert team
Custom-built to match your brand and goals
Hands-on involvement from your team
Skill-building for internal marketing staff
Done With You (DWY)
For teams seeking strategic guidance, systems, and support while keeping execution in-house and under their control.
How It Works
Strategic collaboration with guided execution
Access to high-converting retention playbooks
Campaign customization with your feedback
Training to grow your team’s skill set
Time freedom to focus elsewhere
FAQs
What exactly does Retentioned do?
We help e-commerce brands retain more customers and grow profitably through data-backed retention strategy, email and SMS marketing, and loyalty-building systems. Our work reduces churn, boosts LTV, and makes your customers come back again and again.
How are you different from a typical email marketing agency?
Most agencies focus on sending pretty emails. We focus on retention outcomes: improving LTV, reducing churn, and maximizing your customer journey.
This means smarter segmentation, high-converting flows, post-purchase education, reactivation triggers, loyalty systems, and more.
Who is this service for?
We partner with e-commerce and subscription brands that want to grow profitably, build deeper customer relationships, and make retention a competitive advantage, not an afterthought.
What does your service include?
We provide full-service management of email and SMS in Klaviyo, including strategy, copy, design, segmentation, setup, and optimization. We also develop loyalty and rewards programs, optimize onboarding, plan retention strategies, and generate churn and feedback insights that fuel continuous improvement.
Do you offer a free trial?
Yes. We offer a 30-day free trial so you can experience our process and see results before making any commitments. During this trial, we audit your Klaviyo setup, build or improve key flows, send out segmented campaigns, and begin implementing your retention system.
How does the 30-day free trial work?
The trial starts with a full audit of your customer journey and Klaviyo account. We then create and launch tailored flows and campaigns to target your key retention gaps. Throughout the month, we monitor performance and make improvements. If you're happy with the results, we create a custom plan for continuing our work together. There is no upfront payment or obligation.
What platforms do you work with?
We work exclusively with Klaviyo for both email and SMS marketing. This focus allows us to go deeper on strategy, move faster, and drive better results without spreading across multiple tools.
What if I already have flows or campaigns running?
We will audit your existing flows and campaigns, identify weak points, and rebuild or improve what’s underperforming. Most brands come to us with something already in place, but it’s rarely optimized for today’s retention standards.
What kind of results can I expect?
Within the first 30 to 60 days, most brands see an increase in repeat purchase rate, revenue from flows and campaigns, higher engagement across email and SMS, and a stronger overall customer experience.
How do I get started?
You can book a free discovery call. We’ll review your current situation, highlight the opportunities in your retention journey, and if it’s a fit, we’ll begin your 30-day free trial to show you what better retention looks like.
